FAQ's

Tell me about HMT Limited
HMT Limited is a  Government of India undertaking company having its registered office at No.59, Bellary Road, Bangalore-560 032. 


Account Registration and User Information Management.
Is user registration with you mandatory?
Registration with HMT Limited is not mandatory. You can make a purchase without having to sign up. However, we suggest you to register into our online shop as it makes shopping an easier and better experience.


Can I edit information about me?
Yes, you can update your information anytime after creating your account. To do this, login first and then click on your name, make the changes and click on update. However, username and Date of Birth cannot be changed after your registration.


How is my personal information safeguarded?
We ensure that we will maintain the confidentiality of the customer details / information shared with us.


Returns -

I have received a wrong/ faulty / damaged product .What should I do?
In order to return a wrong/faulty/ damaged product
- Go to My Account -> My orders-> return
- Register your complaint filling in the details and attaching the image of the faulty / damaged product
- Upon confirmation by us, pack the product adequately and courier back to us filling in the courier details within 2 days of receiving the confirmation .
- The product received shall be inspected and replaced if found wrong/faulty/ damaged .Courier charges incurred by you shall be refunded to your account.


What are the terms and conditions for return/replacement?
- Products must be in their original condition
- Products must be unused, unaltered, unsoiled, not tampered with and sent with their original tags intact.
- Upon receipt of the product by us, it will be subjected to checking to ascertain that the product sent by us has not been altered, tampered or replaced.
- If the check is successful, action will be initiated to replace the product subjected to availability of the product.
- In case the product is not available, action will be initiated to refund the amount.


Payments

- What are the different payment modes for online purchase of HMT watches?
The following modes of payment options are available for placing orders
- Credit card (Visa/ Mastercard/ Amex/JCB)
- Debit card (Mastercard/Visa/Maestro)
- Netbanking (For all leading banks )
- Cash Cards (Itz CC, I CC, Oxicash, Pay cash)

My transaction was not successful but the amount has been deducted from my account. What is the procedure to get the refund?
- Please write to us at sales@hmtlimited.com and provide all the details. Action will be initiated immediately to refund the amount.

How does online payment work.
Once you select the payment method, the financial information entered by you will be directly authorized by your respective bank/credit/debit card company. Once we receive their clearance, your order will be processed and you will receive a communication for the same.

How secure is the financial details provided by me for online payment?
The financial details entered by the customers is received and processed by a leading third party payment gateway service provider who has adopted PCI-DSS 2.0 standards of compliance making it one of the most secure payment gateway in the world. It uses industry standard SSL (Secure Socket Layer) technology for customer data encryption and follows strict in-house security guidelines to ensure confidentiality of customer information .

Order/Shipping/Delivery

-Can I track the status of my order?
You can track the status of your order by clicking
My account> My orders> track order

-Which are the locations where shipping is done by you?
We deliver our products to most of the cities within India. For remote locations, delivery will be made to the nearest possible city from where the customer can collect the product.

-Do you accept international deliveries?
No. Currently we cater to only shipments within India.

-What are the shipping/delivery charges?
Shipment charges are applicable as per Annexure

-How do I send gifts to my near and dear ones?
Please select gift wrapping option and enter the message to be delivered along with the gift. Gift packing charges are extra.

-How do I collect my product?
Our Courier partner will deliver the product to you at the address provided by you. You may collect it after signing the acknowledgement. In case the recipient is not available to collect the product ,the courier person will try to contact the recipient through the contact number provided by you to intimate the recipient of the delivery.

The customer should possess any one of the following documents as ID proof to take delivery of the product:
- PAN Card
-Driving License
-Passport
- Voter ID Card
- Aadhar Card