I have received a wrong/ faulty / damaged product .What should I do?
In order to return a wrong/faulty/ damaged product
- Go to My Account -> My orders-> return
- Register your complaint filling in the details and attaching the image of the faulty / damaged product
- Upon confirmation by us, pack the product adequately and courier back to us filling in the courier details within 2 days of receiving the confirmation .
- The product received shall be inspected and replaced if found wrong/faulty/ damaged .
What are the terms and conditions for return/replacement?
15 Days Replacement/Refund
Return/Replaement can be availed only, in an unlikely event of damaged, defective or different item delivered to you within 15 days of delivery.
- Products must be in their original condition
- Products must be unused, unaltered, unsoiled, not tampered with and sent with their original tags intact.
- Upon receipt of the product by us, it will be subjected to checking to ascertain that the product sent by us has not been altered, tampered or replaced.
- If the check is successful, action will be initiated to replace the product subjected to availability of the product.
- In case the product is not available, action will be initiated to refund the amount.
NOTE : For any Return/Replacement/Refund/Cancellation related concerns customers are requested to drop a mail to info@hmtwatches.in
