I have received a wrong/ faulty / damaged product .What should I do?
In order to return a wrong/faulty/ damaged product
- Go to My Account -> My orders-> return
- Register your complaint filling in the details and attaching the image of the faulty / damaged product
- Upon confirmation by us, pack the product adequately and courier back to us filling in the courier details within 2 days of receiving the confirmation .
- The product received shall be inspected and replaced if found wrong/faulty/ damaged .
What are the terms and conditions for return/replacement?
15 Days Replacement/Refund
Return/Replaement can be availed only, in an unlikely event of damaged, defective or different item delivered to you within 15 days of delivery.
- Please note that a proper unboxing video is mandatory for processing and filing the warranty claim. The video must clearly show the sealed package, opening of the parcel and the product received without any interruption or editing. Claims raised without a proper unboxing video may not be considered for warranty investigation/return/refund.
- Products must be in their original condition
- Products must be unused, unaltered, unsoiled, not tampered with and sent with their original tags intact.
- Upon receipt of the product by us, it will be subjected to checking to ascertain that the product sent by us has not been altered, tampered or replaced.
- If the check is successful, action will be initiated to replace the product subjected to availability of the product.
- In case the product is not available, action will be initiated to refund the amount.
NOTE : For any Return/Replacement/Refund/Cancellation related concerns customers are requested to drop a mail to info@hmtwatches.in